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Complaints

Guidelines for complaints.

  • My product is possibly not working properly. I would like to send it back and have it analysed.
  • I have already contacted the seller. The seller could not resolve my complaint.
ClientContact for complaints
Consumers and private customersI have purchased a Pyrexx product in a specialist shop.Please contact the vendor where you purchased the smoke alarm. If you are unhappy about the complaint management of your vendor, please inform us!
ResellerI am a reseller (chimney sweep, online trader, …) of Pyrexx products.Please contact us by email.
Client
Consumers and privat customersI have purchased a Pyrexx product in a specialist shop.
ResellerI am a reseller (chimney sweep, online trader, …) of Pyrexx products.
Contact for complaints
Please contact the vendor where you purchased the smoke alarm. If you are unhappy about the complaint management of your vendor, please inform us!
Please contact us by email.