Guidelines for complaints.
- My product is possibly not working properly. I would like to send it back and have it analysed.
- I have already contacted the seller. The seller could not resolve my complaint.
| Client | Contact for complaints | |
| Consumers and private customers | I have purchased a Pyrexx product in a specialist shop. | Please contact the vendor where you purchased the smoke alarm. If you are unhappy about the complaint management of your vendor, please inform us! |
| Reseller | I am a reseller (chimney sweep, online trader, …) of Pyrexx products. | Please contact us by email. |